Last updated: August 2026
We offer a full 30-day money-back guarantee on KITE Desktop Pro licenses bought here on kitesampler.com. KITE Free costs nothing, so there is nothing to refund — try it first if you are unsure. If you are not satisfied for any reason, you can request a refund within 30 days of your purchase date — no questions asked.
Payments and refunds for purchases made on this website are processed by Paddle.com, our Merchant of Record. To request a refund, please visit paddle.net or contact us at hi@solidgridsystems.com with your order number. Refunds are typically returned to your original payment method within 5–10 business days.
KITE Mobile Pro is sold by Apple and Google, not by us, so we are not able to refund it — only the store can. On iPhone and iPad, request a refund at reportaproblem.apple.com. On Android, use the Google Play order history, or Play's refund request form once the self-service window has passed. Each store applies its own policy and timeframe. Write to hi@solidgridsystems.com if you get stuck and we will help you find the right path.
This website and the KITE application are operated bySolid Grid Systems GmbH, Bundesallee 187, 10717 Berlin, Germany.
Questions? Reach out at hi@solidgridsystems.com.